LIMO Practice Exam

When a chauffeur encounters a complaint against them, the appropriate action is to telephone within 48 hours for a continuance. This step ensures that the complaint is addressed in a timely manner, demonstrating responsibility and professionalism. By contacting the relevant authority or body within this specified time frame, the chauffeur shows their intent to resolve the issue rather than allowing it to linger, which could exacerbate the situation. Taking prompt action can also help in establishing a clear line of communication and may provide the chauffeur with the opportunity to clarify any misunderstandings, gather necessary documentation, or prepare for a potential hearing or discussion regarding the complaint. Engaging proactively reflects well on the chauffeur’s commitment to their role and the service they provide. The other options do not align with suitable or professional responses to a complaint situation. Requesting a public hearing may not be an immediate or necessary step, hiring a lawyer might be premature if a simple resolution is possible, and ignoring the complaint is detrimental as it can lead to escalated consequences or damage to reputation and credibility.